Privacy Policy

1. Introduction

Lemon Beach Resort ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, stay at our resort, or interact with us in any way. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and postal address
• Passport details (for visa assistance and guest registration as required by Ghanaian law)
• Payment and billing information
• Booking preferences, dietary requirements, and special requests
• Travel dates, flight details, and transfer arrangements
• Communications you send to us (emails, WhatsApp messages, contact form submissions)
• Website usage data through cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

• Process and manage your room reservations and tour bookings
• Arrange airport transfers and excursions
• Communicate with you before, during, and after your stay
• Personalize your experience (dietary needs, activity preferences)
• Process payments and security deposits
• Comply with local legal requirements (guest registration)
• Send you relevant information about your upcoming stay
• Improve our services based on feedback and usage patterns

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include essential cookies required for website functionality, analytics cookies (Google Analytics) to understand how visitors use our site, and preference cookies to remember your settings. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

5. Third-Party Sharing

We do not sell your personal information. We may share your data with:

• Payment processors to complete transactions securely
• Transfer and tour service providers (driver name and pickup details only)
• Booking platforms (Booking.com, Expedia) if your reservation was made through them
• Government authorities when required by Ghanaian law (guest registration)
• Analytics providers (in anonymized form) to improve our website

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Booking records are kept for a minimum of 3 years for accounting and legal purposes. Communication records are retained for up to 2 years. You may request deletion of your data at any time, subject to our legal obligations.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through secure, encrypted channels and is never stored on our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Request a copy of your data in a portable format

9. Contact Us

For any questions or requests regarding your personal data, please contact us at info@lemonbeachresort.com or write to us at: Lemon Beach Resort, J.J. Rawlings High Street, Elmina, Central Region, Ghana. We aim to respond to all data-related requests within 30 days.